s u p p o r t

We’re here.

Quick answers for credits, sending, and your account — and a human inbox when you need one.

  1. 01

    How to reach us.

    Email hello@expressocards.com — we read every note. Include the email on your ExpressoCards account and a short description of what went wrong (screenshots help).

    We typically reply within 1–2 business days.

  2. 02

    Credits & purchases.

    • What credits buy. Interactive (playable) card sends and AI rephrases. Static cards are always free.
    • iPhone top-ups. Buy packs in the app under you → credits. Purchases go through Apple; your balance updates after Apple confirms the purchase.
    • Web top-ups. You can also buy credits at expressocards.com/pricing (Stripe).
    • Refunds. iOS purchases are managed by Apple — request a refund via reportaproblem.apple.com. For web purchases, email us with your account email and receipt.
  3. 03

    Sending & opening cards.

    • Share a link. After you compose, use the share sheet — anyone with the link can open the card in a browser.
    • Send in-app. Connected friends can receive a sealed card under threads.
    • Can’t open a card. Try another browser or the ExpressoCards app. If it still fails, send us the card link.
  4. 04

    Account & sign-in.

    • Sign in with Apple, Google, or email (magic link / code) on the app or website.
    • To delete your account: in the iOS app go to you → delete account, or email us from the address on the account.
  5. 05

    Policies we stand by.

    See our Privacy Policy and Terms of Service.